Help Centre
Processing Files
Product Release Notes
Q3 2024
FAQs
Get Started
About fileAI
Login & Account
Workspaces
Organizations
Billing, subscriptions, payments
Account errors
Account Deletion
Uploading Files
Upload Methods
Common Questions
Integration Guides
Mobile App
Processing Files
How documents are processed
Common Questions
Common Errors
File Inbox
Workspace Menu
Organization Menu
Working with Processed Files
Creating Rules
Error in Processed Files
Exporting Files
Common Questions
Exporting to Xero
Xero Export Errors
Exporting to QuickBooks
Exporting to Netsuite
Exporting to Bukku
Exporting to Google Sheets
Exporting to third-party tools (via API)
Exporting to Zoho Books
For Accountants
Setting up your firm in fileAI
Expense Claims
Mobile App
Back to home
Help Centre
Processing Files
Product Release Notes
Q3 2024
FAQs
Get Started
About fileAI
Login & Account
Workspaces
Organizations
Billing, subscriptions, payments
Account errors
Account Deletion
Uploading Files
Upload Methods
Common Questions
Integration Guides
Mobile App
Processing Files
How documents are processed
Common Questions
Common Errors
File Inbox
Workspace Menu
Organization Menu
Working with Processed Files
Creating Rules
Error in Processed Files
Exporting Files
Common Questions
Exporting to Xero
Xero Export Errors
Exporting to QuickBooks
Exporting to Netsuite
Exporting to Bukku
Exporting to Google Sheets
Exporting to third-party tools (via API)
Exporting to Zoho Books
For Accountants
Setting up your firm in fileAI
Expense Claims
Mobile App
Processing Files
Is any set-up required for extraction?
Will the software pull through full line item descriptions even if it continues over multiple lines on the invoice?
How documents are processed
How is data extracted?
Common Questions
Why is my document taking so long to process?
How long does it take to convert images to ready-to-export data?
Is there a character limit for line item description?
What does the different tabs (Ready For Export, Action Required & Processing) means?
Common Errors
What happens if fileAI does not capture my desired data?
My uploaded file contained a few documents, however my documents were not split correctly and only the first one was processed.
Why can’t my data be extracted?
Data wasn’t extracted correctly, how should I correct this?
