---
title: Help Centre
description: Help Centre
---

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- [Customer portal](https://customerportal.file.ai/customerportal)
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### [Product Release Notes Stay informed on our latest platform updates with detailed release notes on new features, fixes, and improvements!](https://help.file.ai/product-release-notes?hsLang=en)

[See more](https://help.file.ai/product-release-notes?hsLang=en)

### [FAQs](https://help.file.ai/faqs?hsLang=en)

[See more](https://help.file.ai/faqs?hsLang=en)

### [Get Started](https://help.file.ai/get-started?hsLang=en)

- [How should I get help if I am stuck on the platform?](https://help.file.ai/how-should-i-get-help-if-i-am-stuck-on-the-platform?hsLang=en)

[See more](https://help.file.ai/get-started?hsLang=en)

### [Login & Account](https://help.file.ai/login-account?hsLang=en)

- [What is a workspace?](https://help.file.ai/what-is-a-workspace?hsLang=en)
- [Where do I find my billing invoices and receipts?](https://help.file.ai/where-do-i-find-my-billing-invoices-and-receipts?hsLang=en)
- [I am unable to access an Organization within my Workspace!](https://help.file.ai/i-am-unable-to-access-an-organization-within-my-workspace?hsLang=en)

[See more](https://help.file.ai/login-account?hsLang=en)

### [Uploading Files](https://help.file.ai/uploading-files?hsLang=en)

- [Import by Direct Upload](https://help.file.ai/import-by-direct-upload?hsLang=en)
- [Import by Email Forwarding](https://help.file.ai/import-by-email-forwarding?hsLang=en)
- [Import by API Integrations (Direct Connections)](https://help.file.ai/import-by-api-integrations-direct-connections?hsLang=en)

[See more](https://help.file.ai/uploading-files?hsLang=en)

### [Processing Files](https://help.file.ai/processing-files?hsLang=en)

- [How is data extracted?](https://help.file.ai/how-is-data-extracted?hsLang=en)
- [Why is my document taking so long to process?](https://help.file.ai/why-is-my-document-taking-so-long-to-process?hsLang=en)
- [Data wasn’t extracted correctly, how should I correct this?](https://help.file.ai/data-wasnt-extracted-correctly-how-should-i-correct-this?hsLang=en)

[See more](https://help.file.ai/processing-files?hsLang=en)

### [File Inbox](https://help.file.ai/file-inbox?hsLang=en)

- [Inbox settings](https://help.file.ai/inbox?hsLang=en)
- [Workspace settings](https://help.file.ai/workspace-settings?hsLang=en)
- [Organization settings](https://help.file.ai/organization-settings?hsLang=en)

[See more](https://help.file.ai/file-inbox?hsLang=en)

### [Working with Processed Files](https://help.file.ai/working-with-processed-files?hsLang=en)

- [Can I assign some aspects of the invoice to a different account code but the total to the first account code?](https://help.file.ai/what-if-i-want-to-assign-some-aspects-of-the-invoice-to-a-different-account-code-but-the-total-to-the-first-account-code?hsLang=en)
- [What is an Export Rule?](https://help.file.ai/what-is-an-export-rule?hsLang=en)

[See more](https://help.file.ai/working-with-processed-files?hsLang=en)

### [Exporting Files](https://help.file.ai/exporting-files?hsLang=en)

- [What happens to my documents after they are exported?](https://help.file.ai/what-happens-to-my-documents-after-they-are-exported?hsLang=en)
- [How can I export data to another system?](https://help.file.ai/how-can-i-export-data-to-another-system?hsLang=en)
- [Why can’t my documents be exported?](https://help.file.ai/why-cant-my-documents-be-exported?hsLang=en)

[See more](https://help.file.ai/exporting-files?hsLang=en)

### [fileForge](https://help.file.ai/fileforge?hsLang=en)

[See more](https://help.file.ai/fileforge?hsLang=en)

# fileAI

Last Updated: June 2025 / support@file.ai

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