--- title: Processing Strategy for Forwarding Emails description: There are 5 Processing Strategies that can be associated with a Forwarding Email. --- [Skip to content](https://help.file.ai/processing-strategy-for-forwarding-emails#main-content) English Show submenu for translations [Customer portal](https://customerportal.file.ai/customerportal?hsLang=en) ![fileAI Logo—White.png\]](https://help.file.ai/hs-fs/hubfs/fileAI%20Logo%E2%80%94White.png?height=40&name=fileAI%20Logo%E2%80%94White.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://customerportal.file.ai/customerportal) - Go to bluesheets.io Go to bluesheets.io Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.file.ai/?hsLang=en) 2. [Uploading Files](https://help.file.ai/uploading-files?hsLang=en) 3. [Upload Methods](https://help.file.ai/uploading-files?hsLang=en#upload-methods) # Processing Strategy for Forwarding Emails ![](https://lh5.googleusercontent.com/LhsWXdScjz8gTDfvDC4oB61TiTu321wWy6teQppR1t6cQ93mOyj2T5oqQKupAZpeRyfTy_FFBITlVrcj6X-z-TxlZxqbitCDA1BPxCEqx2HwGhkq_ON4pdKYNIluDZzplprI8CCcgzii8gYPFw) There are 5 Processing Strategies that can be associated with a Forwarding Email. 1. **Attachments or body (default)** - By default, the system searches for an attachment. - If not available, we will read the email body instead - System does not read both. It is either, or. 2. **Only emails body** - Body of the email will be converted to PDF and recognised as one created document in fileAI. 3. **Only attachments** - One document per every attachment will be created. 4. **Emails body and attachments** - Both are read. If one is not available, the other will be read. - Email body will be one created document in fileAI - One document per every attachment will be created. 5. - Email body is ingested as .pdf and combined with .pdf attachment - At this point, the flow works for .pdf but not for .jpeg and .png attachments **Email body and attachments as one document** - [Product Release Notes](https://help.file.ai/product-release-notes?hsLang=en#main-content) - [Q3 2024](https://help.file.ai/product-release-notes?hsLang=en#q3-2024) - [FAQs](https://help.file.ai/faqs?hsLang=en) - [Get Started](https://help.file.ai/get-started?hsLang=en#main-content) - [About fileAI](https://help.file.ai/get-started?hsLang=en#about-fileai) - [Login & Account](https://help.file.ai/login-account?hsLang=en#main-content) - [Workspaces](https://help.file.ai/login-account?hsLang=en#workspaces) - [Organizations](https://help.file.ai/login-account?hsLang=en#organizations) - [Billing, subscriptions, payments](https://help.file.ai/login-account?hsLang=en#billing-subscriptions-payments) - [Account errors](https://help.file.ai/login-account?hsLang=en#account-errors) - [Account Deletion](https://help.file.ai/login-account?hsLang=en#account-deletion) - [Uploading Files](https://help.file.ai/uploading-files?hsLang=en#main-content) - [Upload Methods](https://help.file.ai/uploading-files?hsLang=en#upload-methods) - [Common Questions](https://help.file.ai/uploading-files?hsLang=en#common-questions) - [Integration Guides](https://help.file.ai/uploading-files?hsLang=en#integration-guides) - [Mobile App](https://help.file.ai/uploading-files?hsLang=en#mobile-app) - [Processing Files](https://help.file.ai/processing-files?hsLang=en#main-content) - [How documents are processed](https://help.file.ai/processing-files?hsLang=en#how-documents-are-processed) - [Common Questions](https://help.file.ai/processing-files?hsLang=en#common-questions) - [Common Errors](https://help.file.ai/processing-files?hsLang=en#common-errors) - [File Inbox](https://help.file.ai/file-inbox?hsLang=en#main-content) - [Workspace Menu](https://help.file.ai/file-inbox?hsLang=en#workspace-menu) - [Organization Menu](https://help.file.ai/file-inbox?hsLang=en#organization-menu) - [Working with Processed Files](https://help.file.ai/working-with-processed-files?hsLang=en#main-content) - [Creating Workflows](https://help.file.ai/working-with-processed-files?hsLang=en#creating-workflows) - [Creating Rules](https://help.file.ai/working-with-processed-files?hsLang=en#creating-rules) - [Error in Processed Files](https://help.file.ai/working-with-processed-files?hsLang=en#error-in-processed-files) - [Exporting Files](https://help.file.ai/exporting-files?hsLang=en#main-content) - [Common Questions](https://help.file.ai/exporting-files?hsLang=en#common-questions) - [Exporting to Xero](https://help.file.ai/exporting-files?hsLang=en#exporting-to-xero) - [Xero Export Errors](https://help.file.ai/exporting-files?hsLang=en#xero-export-errors) - [Exporting to QuickBooks](https://help.file.ai/exporting-files?hsLang=en#exporting-to-quickbooks) - [Exporting to Netsuite](https://help.file.ai/exporting-files?hsLang=en#exporting-to-netsuite) - [Exporting to Bukku](https://help.file.ai/exporting-files?hsLang=en#exporting-to-bukku) - [Exporting to Google Sheets](https://help.file.ai/exporting-files?hsLang=en#exporting-to-google-sheets) - [Exporting to third-party tools (via API)](https://help.file.ai/exporting-files?hsLang=en#exporting-to-third-party-tools-via-api) - [Exporting to Zoho Books](https://help.file.ai/exporting-files?hsLang=en#exporting-to-zoho-books) - [For Accountants](https://help.file.ai/for-accountants?hsLang=en#main-content) - [Setting up your firm in fileAI](https://help.file.ai/for-accountants?hsLang=en#setting-up-your-firm-in-fileai) - [Expense Claims](https://help.file.ai/expense-claims?hsLang=en) - [Mobile App](https://help.file.ai/mobile-app?hsLang=en) - [fileForge](https://help.file.ai/fileforge?hsLang=en) # fileAI Last Updated: June 2025 / support@file.ai Copyright © 2026, fileAI