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Help Centre
Processing Files
Processing Files
Is any set-up required for extraction?
Will the software pull through full line item descriptions even if it continues over multiple lines on the invoice?
How documents are processed
How is data extracted?
Common Questions
Why is my document taking so long to process?
How long does it take to convert images to ready-to-export data?
Is there a character limit for line item description?
What does the different tabs (Ready For Export, Action Required & Processing) means?
Common Errors
My uploaded file contained a few documents, however my documents were not split correctly and only the first one was processed.
What happens if fileAI does not capture my desired data?
Why can’t my data be extracted?
Data wasn’t extracted correctly, how should I correct this?
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