Help Centre

The Help Centre tab leads to our fileAI Knowledge Base, offering users a comprehensive self-help resource for navigating the platform efficiently.

Here, you can access a wealth of articles, tutorials, and guides aimed at addressing common queries and providing step-by-step instructions.

If you are unable to find the answers within our Knowledge Base, please kindly reach out to our customer service professionals via the live chat function located at the bottom left corner  of your fileAI portal to assist you with your questions. 

• Regular Support Hours: 9:30am to 6:30pm, Monday to Friday only (excl. Public Holidays)
• Expected response time: 15 mins